At Country to Coast Moto, we’re committed to providing quality products and reliable support for every rider. All RFN bikes are backed by the manufacturer’s nationwide warranty, giving you confidence and peace of mind with your purchase.
For any warranty, service or parts enquiries, please contact us first so we can help organise the next steps and work directly with the RFN technical team on your behalf. We’re here to make the process as smooth and straightforward as possible and ensure you’re back riding as quickly as possible.
Thank you for choosing Country to Coast Moto for your electric riding adventures.
Warranty Overview
Coverage
- Manufacturers Faults, defects and/or Failure
- Original Purchasers of Product where a Receipt is Presentable
Claims, Damage's or Failure due to:
- Misuse (eg. impact, collision or freestyle activities)
- Water, natural disaster, fires, storms or floods
- Exposure to external elements (such as mentioned above) intern causing damage such as blemishing, stains, rust or similar
- Foreign objects or debris
- Incorrect fitment, installation or assembly
- Fitment, Repairs or Services undertaken by unauthorised persons or companies unless otherwise permitted by RFN
- Freight or Transport (Please opt for shipping insurance at the checkout if you require)
- Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
- Lack of servicing or upholding the regular maintenance schedule as outlined on your manual.
- Modification, Alterations, and DIY Installation of parts or accessories on foreign product that are not supplied as original by RFN or where the device is altered from it's original manufacturers state
- Any Packaging required to pack items securely to be Returned for Repairs
- Products that were won as Prizes in exclusive competitions or giveaways
Claims
To be eligible to make a warranty claim you must:
- Be the Original Purchaser as listed on the Receipt
- Lodge your Claim within the Valid Warranty Period from the Date of Receipt
- Contact a member of our team to assist with diagnosing the problem and complete a Service Request by clicking the button above.
- If a manufacturers fault is established we will ship out the replacement part OR
- If the fault requires a technician to further diagnose, repair or install components we will direct you to one of our dealers near you or a technician for further attention OR
- In extreme and isolated cases we will arrange return of the product to us at our own expense.
Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which is the responsibility of the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by RFN.
RFN takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not RFN parts or supplied as original equipment by the manufacturer are not covered by warranty.
RFN will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.
Such modifications or alterations may pose serious safety risks that could lead to injury or death.
Warranty Periods
- 3 Month's on any Parts & Accessories*
*Excludes items such as Clothing, Apparel, Merchandise, Bags, Tyres, Tubes, Brake Pads, Discs, Serviceable Fluids, Perishables or Wear and Tear items which do not have any warranty.
- 1 Year or 3,000km's on all RFN Electric Bikes and Motorcycles.
Note: Any Bikes used in Hire fleet's or for Commercial purposes, the warranty period is void.
- 6 Month's on Electric Bikes Sold as "Ex-Demo" or "Refurbished" items